Exchange and Return Policy
Return and Exchange Policy
It is important for us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges items unaltered, unworn, unwashed, undamaged and in original packaging thatare postmarked within 14 days after receiving the product. For return or exchange, pls fill in the order form below and send back it with your order.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Before shipping back, please email us firstly for the shipping address. We have all rights to refuse the package if you send it back without our permission.
Custom made orders can't be exchanged and returned except for our mistakes.
1. Please email us with the photo of your goods for our reference.
2 .For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.4
- You can place a new order and receive your refund when the original item arrives back.
-Place a new order online ,we will send your new purchase after payment received
-When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.
1. Please email us with photos of the goods for our reference.
2. Before returning, please contact us first; we are not responsible for any packages posted without our consent.
3. Payment will refund to you within 2-10 days after we got the returned product.
- Refunds will be applied to the original form of payment used to purchase the item(s) up to 10 business days.
Return & exchange form below
NewHairBuy® Official Site